Warranty Plan terms and conditions

  • No repair bills to pay.
  • Cover your purchase for 3 years (or 5 years for TV’s).
  • Parts, labour and breakdown costs covered as well as breakdown as a result of an accident.

If you purchase this scheme you must register your details with TWG Services Limited, on 0845 075 0405, to register cover.

For more information and latest prices click here.

Summary of cover

Tesco Warranty Plan is supplied to you through Tesco as agents for The Warranty Group Services (Isle of Man) Limited (we/us/are), the Provider of the Scheme. A full set of terms and conditions will be sent to you with your Service Plan Schedule, and is also available on request and at www.tesco.com.

Key benefits of the warranty plan

  • Peace of mind for 3 years (or 5 years for TV’s) including any manufacturer’s guarantee.
  • No repair bills to pay.
  • Parts, labour and breakdown costs covered.
  • Nationwide coverage by professional engineers.
  • Cover against breakdown as a result of an accident for 3 years (or 5 years for TV’s).

What services will be provided?

If your Product suffers a mechanical or electrical breakdown or breakdown as a result of an accident which falls within the scope of the Warranty Plan, we will carry out the repair at no cost to you. The maximum cost of this service shall not exceed the original purchase price paid for the Product or the Current Value, if less.

If we decide that the Product is uneconomical to repair we will, at our discretion, either replace the Product with an identical or similar one if it is less than 2 years old or offer you a cash settlement equal to the Current Value. If the Product is older than 2 years we will offer you a cash settlement equal to the Current Value, or in some instances we may offer you a replacement product. If you refuse the offer of a replacement product and request a cash settlement then we may agree a cash settlement, but this shall not exceed the Warranty Plan Provider’s replacement cost for the Product. In the event that we replace the Product or pay you a cash settlement, your Warranty Plan will terminate.

Current value

Current value shall mean the original purchase price for the first year followed by the current recommended retail price of an identical or equivalent product for the second year. Thereafter current value will be the current recommended retail price less 10% depreciation for each complete year from the Product purchase date up to a maximum of 50%.

How to request our services

Call the Tesco Warranty Plan team on 0845 075 0405 for assistance with your Product.

Main exclusions

1. Breakdown due to use other than domestic use by you or your resident family; faulty installation or connection; wilful act or neglect; failure to comply with manufacturer’s instructions; corrosion and atmospheric conditions.

2. The cost of:

  • Work due to a manufacturer recall of the Product.
  • Damage caused by foreign objects or substances.
  • General maintenance, adjustments and the resetting of controls.
  • Accessories and consumable items.
  • Cosmetic items not affecting the normal usage of the Product.
  • Dead pixels on an LCD screen, screen burn on plasma screens and DLP TV bulbs.
  • Call out charges where no fault is found.
  • Satellite system repairs caused by weather damage, breakdown of the TV set or realignment of the satellite antennae.
  • Compensation for loss of use or any consequential loss caused directly or indirectly by the Product.
  • Theft.

General conditions

  • You are covered for breakdown as a result of an accident from the date of Warranty Plan purchase. Electrical or mechanical breakdown will be covered from the expiry of the manufacturer’s guarantee. The start date will be detailed on your Warranty Plan Schedule.
  • The cost of this Warranty Plan is only refundable within 45 days of purchase if we have provided no service, and no repair request has been made in respect of the Product. If you cancel the Warranty Plan after 45 days from the date of purchase you will be entitled to a pro rata refund based on the number of complete months which the Warranty Plan has left to run. If your Warranty Plan is renewed, a 14-day period will apply in which the Plan may be cancelled with a full refund providing no repair request has been made. For cancellation after such period no refund will be due. For cancellations please visit your local Tesco store, you will need to provide your Warranty Plan purchase receipt.
  • Unless agreed otherwise before the start date, English Law will apply.
  • Your Warranty Plan will terminate in the event that we have provided you with a replacement product or cash settlement.
  • In the unlikely event of a dispute, you should in the first instance contact the Administrator, TWG Services Limited on 0845 075 0405.
  • Should you remain dissatisfied you may contact the Provider of the Scheme, The Warranty Group Services (Isle of Man) Limited.
  • Your statutory rights remain unaffected by the Contract Terms of this Warranty. Should you have any queries in regards to your statutory rights please contact your Local Trading Standards Department or Citizens Advice Bureau.
  • The Tesco Warranty Plan is a non-insured scheme provided by The Warranty Group Services (Isle of Man) Limited, Third Floor, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE. Registered Number: 94279C. The Extended Warranty funds supporting this scheme are placed in a ring fenced trust kept separate from the rest of the business for your financial protection.

This is a summary of cover only. Full terms and conditions are available on request or can be found at www.tesco.com.

Our literature is available in large print, audio and Braille – you can call us on 0844 871 8061. If you have hearing or speech difficulties, you can text telephone us on 0844 871 8211.

Extended warranties are available from a number of sources and there is no requirement to purchase the warranty at the same time as purchasing the product. Other forms of cover such as household insurance may be relevant to your decision.

All information is correct at time of print. For the latest information please visit www.tesco.com/direct 0844 daytime calls from BT landlines Mon-Fri cost up to 8p plus 5p per minute. Other providers vary. Calls may be recorded.

To view the latest Tesco Warranty Plan for Electrical Products and Large Kitchen Appliances booklet click here.

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