Warranty Plan

Nationwide coverage by professional engineers

What am I covered for?

• Mechanical or electrical breakdown of your product.

For more information...

..on a Tesco Warranty Plan for Electrical Products and Large Kitchen Appliances read our Warranty Plan booklet online.

Key benefits of the Tesco Warranty Plan

• Peace of mind for 3 years (up to 5 years for TVs) including manufacturer's guarantee.
• No repair bills to pay.
• Covers the cost of parts and labour.

If you purchase this scheme you must register your details with TWG Services Limited on 0845 075 0405 to register cover.

Plan summary

Welcome to Tesco Warranty Plan, supplied to you through Tesco and provided by The Warranty Group Services (Isle of Man) Limited (we/us/our).

This is a summary of the plan’s benefits. You will receive a full set of terms and conditions with your Warranty Plan Schedule, and they are also available on request or at tesco.com/direct.

What services does the Warranty Plan provide?

• If your product suffers a mechanical or electrical breakdown, we will carry out the repair at no cost to you.
• The maximum cost of the repair will not be more than the product’s original purchase price, or the current value if less.
• If we decide that the product is uneconomical to repair and less than 2 years old, we may choose to replace the product with an identical or similar one, or offer you a cash settlement equal to the current value.
• If the product is older than 2 years, we will offer you a cash settlement equal to the current value, or offer you a replacement product.

Current value

Current value means the original purchase price for the first year. Thereafter, the current value means the recommended retail price of an identical or equivalent product at the time of breakdown, less the depreciation below. The value we offer will not be more than the original purchase price.

Product age depreciation

0 - 1 year	None
1 – 2 years	None
2 – 3 years	20%
3 – 4 years	30%
4 – 5 years	40%

How to request our services

Call the Tesco Warranty Plan team on 0845 075 0405.

Main exclusions - what we don't cover

This is a list of the main exclusions only. Please read the terms and conditions for a complete list of all the exclusions.

1. Breakdown due to use other than domestic use by you or your resident family.
2. The cost of:
   • accessories and consumable items (things like leads, computer software and disposable bags)
   • cosmetic items that may affect the product's appearance but not its normal use
   • dead pixels on an LCD screen, screen burn on plasma screens, and fading DLP TV bulbs
   • delivery or installation charges (or both) for replacement products provided under the Warranty Plan
   • compensation for loss of use
   • consequential loss caused directly or indirectly by the product.
3. Theft.

How long will the Warranty Plan last?

Electrical or mechanical breakdown starts from the end of the manufacturer’s guarantee. Your Warranty Plan start date and end date are stated on your Warranty Plan Schedule. If we replace the product or pay you a cash settlement, your Warranty Plan ends automatically.

Can I cancel the Warranty Plan?

Yes, you may cancel the Warranty Plan at any time. If you cancel within 45 days of the purchase date and we have not provided any service and you have not requested a repair, you will receive a full refund. If you cancel the Warranty Plan more than 45 days from the purchase date, we will pay a proportionate refund based on the number of complete months the plan has left to run. Renewal is at our discretion. For cancellations, please contact Tesco on 0845 600 44 11.

General information

Unless agreed otherwise before the start date, English law will apply. If a dispute arises, you should contact the Administrator, TWG Services Limited, on 0845 075 0405.

The Tesco Warranty Plan is a non-insured scheme provided by The Warranty Group Services (Isle of Man) Limited, Third Floor, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE. For your financial protection, the extended warranty funds supporting this scheme are kept in a ring-fenced trust separate from the rest of our business.

You can buy extended warranties from other companies. You do not have to buy the warranty at the same time as the product. Other forms of protection, such as home contents insurance, may meet your needs.

Your rights

You have various statutory rights that apply to the purchase of electrical equipment. You have the right to request a repair or replacement if the electrical goods, when sold, were not of satisfactory quality or fit for their purpose. After the first six months of purchase, you will have to prove that the goods had a fault when they were sold to you. This Warranty Plan goes beyond those rights by giving you more rights. Nothing in this plan will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.

Our literature is available in large print, audio and Braille – call us on 0844 871 8061 or text telephone 0844 871 8211.

0844 calls from BT landlines cost up to 6p per minute. Calls from other networks may vary and calls from mobiles may be considerably more. Calls may be recorded.

0845 calls are typically charged at BT's local rate when on a standard BT tariff. Calls from other BT tariffs and networks may vary, and calls from mobiles may be considerably more. Calls may be recorded.